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Frequently asked questions


www.fabnx.com is an online retailer. We do not have such a physical location. You can visit our office at Valsad. Please see the contact details to get in touch with us. 



Since our inventory changes daily, we do not offer a printed catalog. All of our fabrics can be found on our website with a picture, price, and description.



Yes, you can order multiple cuts of the same fabric. Place the order for the total quantity required. During checkout mentions the product code and the cuts that you need for the fabric. We will accordingly get them ready for you before shipping. You can contact our support team after placing the order via WhatsApp or email to discuss this further. 



We ship to most of the countries worldwide. Feel free to place your order. If you have doubts you can always contact our customer Support team. See the contact page for contact information.



You will be charged in Indian Rupee(INR). Our currency conversion tool is for browsing customers ease of understanding only. All payments will be charged in Indian Rupee as stated at cart and as per our T&Cs.



Yes, we do accept special order requests. Please contact our customer support team via e-mail or phone. Please see the contact page for getting in touch with us. 



For most items, minimum cut length is 1 meter. We can cut in half meter increments starting at 1.5 yards.

Some items have a minimum order quantity which is above 1 meter. This will be clearly defined on the product page.



We support following methods of payment. Visa, Mastercard, Paypal, CCAvenue & PayU currently. In future we will add more payment methods to www.fabnx.com

If you have any other payment method preferences, contact our customer support team and we will be able to guide you as to what can be done. 



For all enquiries or to request new shipping location please contact our customer support team. See the contact page for contact information



Yes. For any queries anytime. Feel free to contact our customer support team. See the contact page for contact information.



You can check your order status by logging in to your  My Account section. To track your order in shipping. Please follow the link and tracking information provided to you via email, once the order is shipped.



Your order status will be updated to confirmed once our team has acknowledged your order and confirmed your payment. You can check the status of your order in My Account section of the website. TRACK ORDER



To cancel your order or make modification to existing order already placed with www.fabnx.com. Please get in touch with our customer support team. Check the contact page for getting in touch with our Customer Support team.



For any return or replacement of the product. You need to first contact our customer support team. Our team will guide you regarding return or replacement of the product. The process to return or replace a product should be communicated with the Customer Support team within 2 days of receiving the product.

Do not return the product without first communicating with the customer support team. Such returns will not be accepted.

Our team will only allow returns or replacement for acceptable reasons only.



Your amount will be credited to your account. You can use this amount for future purchases. We will not be able to refund the amount. 



If the order is not shipped, customer can ask for change of delivery address. If there is any additional cost to shipping due to this changes our team will communicate with the customer accordingly.

Once the order is shipped from our premise, delivery address cannot be changed.

To make changes to delivery address, please contact our customer support team. See the contact page for getting in touch with our Customer Support Team. 



Customer should not accept the parcel if they believe that the delivery has been tempered with. Please take photos of such parcel if possible.

Inform our Customer Support team regarding such issues so that we can follow up with the Courier service regarding the matter. 



Our courier company will attempt to contact you on your provided contact details and re-arrange a delivery. Please make sure you provide proper details regarding re-delivery to the courier company for hassle free delivery. 


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